Leadership and Management: Communication and Civility in the Workplace
Date/Time
Date(s) - 01/01/2020 All Day
No dates currently scheduled. Please contact us if interested in scheduling a private training.
If you are ill (including, but not limited to cough, runny nose, sore throat, shortness of breath, elevated temperature greater than 100 degrees or feeling feverish) please call us to reschedule.
Per the Governor’s mandate, please wear a face mask or cloth face covering to your class at Health Counseling Services
Managers and supervisors are in a unique position requiring both professional and interpersonal communication skills in order to develop and maintain effective workplace relationships.
Learn strategies to promote productive and respectful communication at your workplace. Practice communication techniques and increase awareness of verbal and non-verbal communication.
Organizational and individual benefits of civil work environments are significant and include:
Improved job satisfaction
Decreased employee turnover
Improved attendance
Decreased burnout
Increased collaboration amongst team members
This interactive, practical training provides leadership and management tools that can be immediately applied in the workplace. Participants will also learn activities they can use with their teams to share information and skills.
Course Information
Pre-registration is required, register early! Class size is limited
Video/audio taping of courses is prohibited
Cancellation Policy
Cancellations must be made at least 24 hours before the course. The course fee will be charged if cancellation is made in less than 24 hours. Registration is transferable to another person.
About the instructor
Karen Lilla, RN, MSN, is the Director of Education at Health Counseling Services. She is a registered nurse, with over a decade of experience in the community health field. Karen earned her Master’s Degree in Nursing Management and Leadership from the University of Wisconsin-Green Bay. An enthusiastic and knowledgeable instructor, Karen delivers course material in an engaging and approachable way, allowing students to gain confidence in both their knowledge and skills.
Continuing Education
This course is designed to provide 2.25 clock hours.
If you are interested in having a course presented at your facility, CLICK HERE to contact Karen Lilla.
